Payment and Delivery Policy

Payment and Delivery Policy

Packaging and Delivery

  • Secure Packaging: Items are packaged according to strict Standard Operating Procedures (SOPs) to prevent damage during transit.
  • Order Confirmation: After placing an order, you will receive a confirmation via WhatsApp or SMS.
  • Dispatch Time: Orders are dispatched within 2 business days and delivered within 2 to 5 working days.
  • Delivery Charges: Charges vary based on the weight and quantity of items.
  • Delivery Delays: Unforeseen circumstances (e.g., weather, strikes, holidays) may cause delays, and customers will be promptly informed via SMS or WhatsApp.
  • Order Cancellation: Orders are automatically canceled after 3 days without customer confirmation.

Payment Methods

  • Cash on Delivery (COD): This is our primary payment option.
  • Advance Payment for Organic Products: For organic products, a 50% advance payment is required. This can be made via Easypaisa, JazzCash, or Bank Transfer. The remaining amount is payable through COD upon delivery.
  • Contact Information: For inquiries, please call 0334-861-4424 or email contact@miwaglam.com & miwaglamourstore@gmail.com.

Order Tracking

  • Logistics Partners: Most deliveries are handled by trusted third-party logistics providers.
  • Tracking Assistance: For tracking inquiries, please WhatsApp 0334-861-4424

Cancellation Policy

  • Order Dispatch: Orders are typically dispatched within 24 hours. Cancellations should be communicated as soon as possible via message or phone call.

Note

For all wholesale orders, a 50% pre-payment is required. In cases where an order is refused or there’s no response to the rider, delivery charges will be deducted from the pre-payment.

Disclaimer

Please perform a patch test before using any new personal care products. Apply a small amount to a discreet area and observe for 24 hours. Avoid the face for initial testing, and for sensitive skin, continue testing for up to 7 days. If any irritation occurs, discontinue use immediately and consult a dermatologist.