At Miwa Glamour, our Return Policy is designed to ensure your satisfaction. If your item is damaged, incorrect, or incomplete upon delivery, please reach out within 2 Days for assistance via WhatsApp at 0334-861-4424 or email contact@miwaglam.com & miwaglamourstore@gmail.com with your Order ID and Full Name.

Key Points:

1. Non-Returnable Items: Due to the nature of our products, we do not accept returns for opened or used items, nor for cases of buyer’s remorse.
2. Conditions for Returns:
   • Product Seal: The item’s seal must be intact, and packaging must remain unopened.
   • Original Packaging: Use the original packaging for returns. Items should be packed securely to avoid damage in transit.
3. Valid Reasons for Returns:
   • Damaged Packaging
   • Incorrect Item Delivered
   • Slightly Leaked Products: Contact us with images for an evaluation.
4. Return Process:
   • Documenting the Issue: Send pictures of the damaged item via WhatsApp or email to initiate the return process.
   • Return Shipping: Approved returns should use the original packaging. Customers are responsible for return shipping costs unless it’s our error.
5. Refunds: After receiving and inspecting the returned item, we will issue a voucher for the purchase amount or send a replacement as agreed.

Note: Our return policy is subject to change. Please check for updates.